InnoScan – Innopsys Fluorescence Microarray Scanner | innopsys.com

Company profile

Formed in 1999, Innopsys develops, manufactures and sells equipment and associated software for biotechnological & medical research laboratories combining cost-effectiveness with performance.

Innopsys sells its products in more than 50 countries through its worldwide distribution network and its United States subsidiary in Chicago.

Innovation is the core of Innopsys’ strategy; annually investing 30% of its turnover in R&D. Its own efforts combined with numerous academic and industrial partnerships make Innopsys a company with great potential in the market for the biotech products of tomorrow.

Products are entirely designed and manufactured on site in Carbonne, situated in the Midi-Pyrénées area of France according to ISO 13485 requirements. The Innopsys team is comprised of mostly scientists and engineers and is distinguished by its cutting-edge skills in a variety of scientific and technical fields including optics, micromechanics, onboard electronics, computing, nanotechnology and biology.

Our Commitments

Since 2009, the quality management system of Innopsys has been certified ISO 13485 (Medical Devices).

ISO 13485 is intended for organizations involved in the design, production, installation and maintenance of medical devices and related services.

Manufacturing Process

Control and rigor

By controlling all stages for the product (from design to full-scale production), Innopsys responds to all its customers’ needs.

In our manufacturing plant, Innopsys teams carry out tests, assembly and settings for each component of its equipment.

Our production is based on rigorous traceability. It includes identifying every component, sub-assembly and manufactured machine part as well as recording inspection and setting information.

Manufacturing is computerized and is easily monitored and accessible in an Innopsys Intranet database.

At the end of manufacturing, equipment is validated using two types of tests:

stability tests for optical settings across a range of temperatures over 8 hours in an oven

reliability tests during operation in an endurance cycle lasting 5 days

Customer Support

A team that listens

A team that listens
Members of Innopsys Customer Support are available, before or after a sale, to answer questions pertaining to the following:

commercial

technical

logistics

The support team’s responsiveness and desire to meet and exceed customer expectations ensure that it can respond to specific and individual projects swiftly.

After a sale, installation, training and support are provided for our products on our customers’ premises by Innopsys and/or our export partners.

Organisation of Customer Support
Customer Support is organised between our partners and our team. Its aim is to offer a high quality support service, anywhere in the world and for all Innopsys products.

Your local contact will provide a rapid response to all your commercial and logistical questions, as well as all your technical questions.

Our scanner and software has been designed to collect data remotely to facilitate and speed-up a remote diagnostic.