Welcome to doing things differently

At Heartland Bank, we’re on a mission to improve the lives of Kiwis by making money work for them. We believe banking shouldn’t be hard. We’re always working to integrate innovative new technology that enables you to live and bank the way you want.

Here’s how we work

We make things easier for you

Whether it’s applying for a loan or making a term deposit, we are committed to finding a way to make it easier for you. We focus on speed and simplicity in everything we do so we can get to “yes” faster.
We know that your time is precious

We know that dealing with a bank is not at the top of your to-do list. That’s why we spend our time finding more ways to give you more time – to run your business, to enjoy your retirement, to get where you’re going faster. Your time is better spent doing the things you really want to do.
We’ll be here if you need us, but we won’t get in the way

We know that good customer service can mean different things to different people. We love getting to know our customers. When you call us, you’ll speak to a friendly, real person. When you come and visit us, one of the locals will be there to help. But if it’s quick, no-fuss online service that you’re after, we’re great at doing that, too.
We’re not just another bank

We’re proud to be Kiwi. And we’re proud to have a long New Zealand heritage. But that’s not the only thing that defines us. We embrace technology and the difference it can make for our customers. We get things done quickly and without fuss. We are a small and agile team with a great track record of achieving what we set out to do.

The leader in Reverse Mortgages – both here and in Australia

Heartland Bank is the market leading reverse mortgage provider in New Zealand. Together with Heartland Reverse Mortgages in Australia, we have helped more than 40,000 home owners live a more comfortable retirement.

In New Zealand we are proud to be Consumer Trusted Accredited for six years running. In Australia, Heartland Reverse Mortgages has won the Australian Broker 5-Star Mortgage Innovator Award, as well as Infochoice’s Best Reverse Mortgage, and winner of the Australian Mortgage Awards’ ‘Most Effective Digital Strategy – Lender’ Excellence Award for digital focus.

Our award-winning product and thorough process – to ensure customers make an informed decision, together with our personalised service from our team of professionals, is what makes Heartland the lender of choice for many Kiwis over 60.

Heartland quick facts

Heritage	Heartland Bank’s roots stretch back to 1875.
Credit rating	BBB (Outlook Stable) from Fitch Ratings.
100% for NZ	NZ operated and managed.
NZX and ASX listed	Listed on the NZX Main Board, and listed on the ASX (Foreign Exempt Listing), with 13,000+ shareholders.
$4.9bn in Finance Receivables	Diversified portfolio of assets by business sector and geography.
$4.1bn of Customer Deposits	44,000 individual depositors, many of whom have been with us for 10+ years.

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